Return Policy

RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. ALL RETURNS WILL BE FOR IN-STORE CREDIT

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vicki@thelotus-boutique.com.

Please note that returns will need to be sent to the following address: 115 E. High Street, Hicksville, Ohio 43526

RETURNS WILL BE AT BUYERS EXPENSE.

If your return is accepted, items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at vicki@thelotus-boutique.com.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

• Nonrefundable Include: Cups, Body Scrubs & Lotions, Jewelry, Fragrances, & Undergarments (Bras, Underwear, Socks).

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the return was accepted.  If approved, you’ll be given IN-STORE CREDIT for your return. 
If more than 15 business days have passed since we’ve approved your return, please contact us at vicki@thelotus-boutique.com.